Opened in August 2017, Heroes Hotel offers a unique and rewarding experience for every guest—whether you’re a backpacker visiting the city for a few days, a family on vacation, or seasoned travelers on a business trip.
Read MoreThank you for choosing to stay with us at HEROES HOTEL. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.
CHECK-IN
Check-in time is any time after 2 PM (not guaranteed due to high volume of occupancy). If you arrive earlier the we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid ID upon check-in for identification purposes. Heroes Hotel will make every effort to honor special requests (such as a specific floor or room number, non smoking room, electric kettle, haird dryer etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
CHECK-OUT
Check-out is at 12 NN. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
CASH PAYMENT
A $20.00 deposit per night is required and will be returned to you on your departure date if your room is cleared.
PET POLICIES
All pets are prohibited on property (a fine of $250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.
CANCELLATION POLICY
All hotel room reservations have a 48-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 48 hours prior to your arrival date. Reservations that are not canceled within 48 hours are subject to a charge of one night’s stay plus tax.
• Cancellations made 7 days or more in advance of the arrival date, guest will receive a 100% refund.
• Cancellations made within 3 – 6 days will incur a 20% cancellation fee.
• Cancellations made within 48 hours to the event will incur a 30% cancellation fee.
DEBIT CARDS
RESORT FEE
SMOKING POLICIES
Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms aside from rooms with a balcony (a $200.00 fine will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas of the hotel.
AGE RESTRICTIONS
Guests must be 18 years or older to check in without a parent or legal guardian.
CHILDREN POLICY (This policy is only necessary if you have charges for additional guests)
Up to 2 children under the age of 17 stay free in same room together with the parents or legal guardian.
PROMOTION POLICY
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
NO IN-ROOM PARTY POLICY
Heroes Hotel enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.
